THANK YOU for visiting our website and showing interest in buying our product(s).
Although we realize it is a lot of text, it is important for you to read it carefully before you proceed to make your purchase, as we explain the “Rules of the Game” that apply to both you and us for both the use of our website as well as for a purchase of our product (s).
By visiting our websites, and buying product (s) from us, you indicate that you have read and understood these “Rules of the Game” and that you agree with them.
Factual and specific rules such as delivery costs, delivery times but also the regions where we do or do not deliver our product (s) to can all be found on our website under our Frequently Asked Questions found in the “Customer Service section”.
We have written down the “Rules of the Game” in a simple and transparent manner.
Who can order product (s) via the website?
When can I order product (s) via the website?
How does the order procedure work?
When don’t we execute your order?
What prices does use?
How do I pay for my product (s)?
How does the delivery of my product (s) work?
I want to cancel my order; what must I do?
What is my remedy if the product (s) is defective?
What are the “Rules of the Game” concerning intellectual property rights?
Should anything be unclear nevertheless, or should you have any questions, you can always contact our Customer Service Team.
Who can order product(s) via the website
We only sell our product(s) to end-users and/or consumers with a valid address in the countries that we officially ship to in which we deliver our product (s). End users and/or consumers are persons who use the product (s) for their own use and do not resell them. We reserve the right to refuse the sale of our product (s) to other retailers or bulk buyers.
When can I order product (s) via the website?
Even though anyone can visit our website, product (s) can only be purchased by end users and/or consumers aged 18 or over, or when you have permission from your parent or legal guardian.
Important: We do set the condition that the product (s) and packaging are in the original unused condition (or as arrived in) and are complete. This means th
that you must treat the product (s) and the packaging with care (in the same manner as you would do in a store). You may only unpack the product (s) in so
far as this is necessary to be able to assess the size, nature, characteristics and working of the product (s). You may, for instance, try on clothing or shoes for
size but you may not wear them. Do not remove tags or labels when trying on the product (s).
Important: The state of the product (s) returned is checked by us on receipt. lf the product (s) is worn, dirty or damaged, your return will not be accepted.
When returning all products purchased, if the procedure has been followed and the products are in new and unused condition, we will trigger a refund to yo
ou of the full purchase amount within 7 -14 calendar davs following our receiot of vour cancellation.
When returning only part of an order, if the procedure has been followed and the product (s) is in new and unused condition, we will only trigger a refund to
you of the value of the product (s).
Important: We will refund your purchase amount in the same manner as your purchase payment was made.
It may happen that we are unable to meet our obligations because something happens beyond our control. We call this “force majeure”. lf it is a question of
f force majeure, we are also not responsible for any costs and damage resulting from it.
For the use of our website:
We are not responsible for the content of third party websites that may be visited through links on our website. The use of third party links and visiting oth
her third party websites occur entirely at your own risk. Other websites may contain links or frames to our website. To the extent permitted by law, we are
not responsible for any damage resulting from such a link or frame and vou expressly agree to relieve us from any and all liability arising from your use of an
Although we take reasonable precautionary measures to keep our website free from viruses, to the extent permitted by law we do not accept any liability fo
or damage resulting from a virus on or passed on through our website.
What other “Rules of the Game” are there?
Finally, there are a number of general standard rules which are important to note. We list them below:
- You are solely responsible for the activity that occurs on your account, and you must keep your account password secure. You may be liable for the
losses or damages we or other third parties suffer due to any unauthorized use of your account. You are prohibited from using another person’s account
- lf you are under the age of 18, you must obtain permission from your parent or legal guardian to purchase our product (s). lf you are the parent or
legal guardian of a minor who is creating an account, you must accept and comply with these“Rules of the Game” on the minor’s behalf and you will be
responsible for the minor’s actions and any transactions associated with the minor’s use of our website.
- You agree not to communicate any of the following content [on the website or] when you contact our Customer Service Team by email:
· No offensive content, such as defamatory content, content involving violence, cruelty, nudity, sex, sexual deviancy, pornography, sexual deg
gradation, solicitation of prostitution, offensive language, crude references or hate speech; or content which is indecent, obscene, false or offensive in
character, regardless of whether there is malice or intention to annoy, abuse, threaten or harass any person.
·No content which is misleading, false or deceptive (for example, content that is misleading as to any alleged defects ).
·No content promoting terrorism or terror-related activities.
·No content which infringes intellectual property rights or causes confusion on the relationship with other individuals.
· No content involving the impersonation of individuals without such individuals’ written consent.
- Our website and all data and/or information on the website are provided on an “as is” and “as available” basis without any warranties, claims or repres
esentations made by us of any kind either expressed, implied or statutory with respect to our website.
- You are responsible for any loss or damage we may suffer as a result of your breach of these “Rules of the Game”.
- lf you visit our website or send us an email, you communicate with us electronically. For contractual reasons you agree to receive notifications in an
electronic manner and you agree that written communication also means any form of electronic communication(for instance email). This provision does
not affect your statutory rights.
- The content of your purchase agreement is not saved by us for an indefinite period. You will receive a confirmation of your purchase agreement by em
mail and you must save this yourself for any later consultation.
9.These “Rules of the Game” are applicable unless they are inconsistent with mandatory statutory provisions. If any part of these “Rules of the Gam
ne” must be considered not valid for any reason whatsoever, this does not affect the validity of the remaining part of the “Rules of the Game” and this
remaining part is considered to remain in full force and effect.
- We reserve the right to change these “Rules of the Game” at any time without prior notification, whereby the new amended “Rules of the Game” tak
ke effect at the time of placement on the website. Your continued use of the website constitutes your acceptance and agreement to be bound by the latest
version of the “Rules of the Game”. Any changes will not affect any orders which were placed by you prior to the uploading of the amended “Terms an
- The provisions of the United Nations Convention on the International Sale of Goods shall not apply to these “Rules of the Game”